E-Commerce Policy

 

This page contains the terms and conditions (Terms) on which I supply the products (Products) listed on my website to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.

 

This website is owned by Elizabeth Stephens: Kings Lynn - PE30 1NR, esstephensauthor@gmail.com. It operates as a Sole Trader under independent business law.

 

Your Status

By placing an order through the Website you warrant that you are old enough to enter into a contract for the purchase of goods or services in the place that you live, and that you are old enough to buy any age-restricted items in your order. You confirm that you will not purchase items you are aware to be prohibited in your country of residence with regards to shipping or ownership. 

 

Formation of Contract

Once you have placed an order you will receive an email from acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from me. All orders are subject to acceptance by me, and I will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when I send you the Despatch Confirmation, or (ii) the point when I despatch the Products to you.

 

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. I will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

I reserve the right to: 1 decline any order (or part of any order) where the Products are unavailable for any reason; 2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product, 3 place restrictions on the volume of any Product ordered where the availability of a Product is limited; and 4 place restrictions on the volume of any Product ordered in accordance with my standard procedures relating to compliance with the laws and regulations in your territory.

Ownership

You will become the owner of the Products when they have been delivered to you. Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.

Price & Payment

Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Despatch Confirmation. Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped.

 

The prices stated on the Website at the point of checkout will include a calculation of such sales tax. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable. 

Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of checkout of your order. Details of delivery charges can be found in the Shipping Rates part of your cart upon checkout but before payment.

Payment for all Products must be made using one of the methods made available at the point of checkout.

Delivery
  • The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout.

  • Whilst I will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract. Where any Product is manufactured or produced to order by you, an estimated delivery time will be specified in the product description. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times. You will be informed of any substantial delays.

  • I may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if I am prevented or delayed in the carrying on of my business, due to events or circumstances beyond my reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.

  • I will use reasonable endeavours to ship all of your order together in one shipment. However, I reserve the right to ship your order in instalments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances, you will be charged a single delivery fee for the whole of your order.

  • I will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that I am reasonably able to do so, I will identify any limitations on availability (that I am aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. 

 

Cancellation, Compensation & Returns

As a Sole Trader, I am under no obligation to cancel a Contract at your behest. Once an item is shipped it is no longer refundable. 

  1. If you discover a problem with the Products you have ordered (for example, they are defective for any reason), you must send the defective items back to me (at the customers cost) to the returns address specified in my response to your communication of the defect. Products returned by you because of a defect under this condition will be examined by me. Where evidence of a defect is found we will notify you of your entitlement to (at your option); (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, I will process the refund due to you as soon as possible and, in any case, within 30 days of the day I confirmed to you that you were entitled to a refund for the defective Product.

  2. I will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

  3. Save as precluded by law, I will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and I shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.

  4. The consumer of the product is expected to have read and understood the description and all other Product information. No compensation can/will be made due to negligence. Products containing allergenics or instructions of use are clearly labelled.

  5. In the event that a product causes unexpected damage within the aspect of Fair Use a communication can be raised to: esstephensauthor@gmail.com

  6. Products purchased are used at the consumer's risk.

  7. Nothing in these conditions is intended to limit any rights you might have as a consumer.

Import Duties

 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless I expressly state otherwise, you will will be responsible for payment of any applicable import duties and taxes or similar. Please note that I have no control over these charges and cannot predict their amount.

Downloaded Content

When you download any electronic download Products from this Website (Download), I grant to you a personal and non-exclusive licence to use that Download in accordance with our T&Cs. 

You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.

 For the avoidance of doubt, you must not:

  • provide or share the Download with any individual, company or partnership;

  • make the Download available on bit-torrent sites or elsewhere on the internet;

  •  distribute copies of any Download (in any format); or

  • attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download.

You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Elizabeth Stephens

 

Should you breach any of the provisions of these Conditions your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of these conditions shall be treated as an infringement of our intellectual property rights and dealt with accordingly.

 To the extent that there is any conflict or contradiction with this and any other condition in these Terms this shall prevail to the extent that the conflict or confusion relates to Downloads.

 Some Downloads are available for purchase through this Website, but the Download itself will be available for download (Electronic Delivery) through selected third parties. In this circumstance, we shall direct you to the third party’s website for Electronic Delivery of the Download. We will provide you with appropriate means (a unique code or similar) to complete the Electronic Delivery of the Download via the third party’s website. Where you receive Electronic Delivery of a Download through a third party website, the terms and conditions of the third party website shall apply to such Electronic Delivery.

General

The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.  If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms, together with our Privacy Notice and Terms of  Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.

Failure or delay by me in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of my rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

I have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from me.

No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.

Complaints

I am committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which I have provided to you. If I have not performed any of my duties to a satisfactory standard please contact me and I shall endeavour to put right any problems.

If your complaint relates to the quality of a Product please refer to our Cancellations, Returns, and Refends Policy above.

For any other complaints, queries, or to provide us with feedback, please contact us. I shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both my Products and the services which we have provided to you are to your satisfaction.